Legal

Acceptable Use Policy

Last updated: 30 May 2026

This policy applies to everyone who uses Detour Global — Detour Explorers, Detour Insiders, advertisers and casual visitors. It sits alongside our Terms & Conditions. Breaches may result in content removal, account suspension or permanent ban, and where appropriate referral to law enforcement.

1. Be a real person, in good faith

• Use your real name and a real photo on profiles. No impersonation, fake personas or stolen identities.
• Do not create multiple accounts to dodge bans, manipulate reviews or inflate listings.
• Insider verification documents must belong to the account holder.

2. Content you must not post

• Illegal content, or content that promotes illegal activity.
• Sexual services, escorting, or any adult services dressed up as “experiences”.
• Hate speech, harassment, threats, doxxing or discrimination based on race, ethnicity, nationality, religion, gender, sexuality, disability or age.
• Graphic violence, self-harm content, or content that exploits or endangers minors.
• Misleading medical, legal or financial advice presented as professional guidance.
• Spam, scams, pyramid schemes, crypto pump-and-dumps, or unsolicited promotion.
• Malware, phishing links, or anything that tries to compromise other users’ devices or accounts.
• Content that infringes someone else’s copyright, trademark, image rights or privacy.

3. Reviews and ratings

• Only review experiences you actually had.
• No paid, traded or incentivised reviews. No review bombing.
• Insiders may not solicit reviews in exchange for discounts, gifts or future bookings.
• Disagreements between users are not grounds for retaliatory reviews — use the dispute process.

4. Off-platform contact

• Do not share personal contact details (phone, email, social handles) before connecting through the platform. Once connected, you may exchange details to coordinate the experience.
• Do not use the platform to recruit users for competing services.

5. Safety on the ground

• Follow local laws at all times. Detour Global does not condone trespassing, drug use, wildlife harm, or visits to areas under official travel warnings.
• Insiders are responsible for ensuring experiences are safe, legal and appropriately insured in their jurisdiction.
• Detour Explorers are responsible for their own travel insurance, visas and personal safety decisions.
• See our Trust & Safety page for reporting tools and safe meet-point guidance.

6. User Responsibility & Assumption of Risk

Every user of Detour Global — whether a Detour Explorer or a Detour Insider — is solely responsible for their own safety, conduct, and decisions. By using the platform, you acknowledge that:

• Detour Global does not supervise, direct, or control user interactions.
• You assume all risks — known and unknown, foreseeable and unforeseeable — associated with meeting or arranging experiences with other users.
• Detour Global is not responsible for any unforeseen issues, disputes, losses, injuries, or damages arising between users, separately or together.
• You have read and agree to our User Liability Waiver & Assumption of Risk.

7. Technical abuse

• No scraping, automated crawling, or bulk downloading of profiles, reviews or listings.
• No attempts to bypass rate limits, paywalls, authentication or tier restrictions.
• No reverse engineering, decompiling, or interfering with the platform’s infrastructure.
• Security researchers — please report vulnerabilities to security@detourglobal.co.uk rather than testing in production.

7. Advertising

Adverts must be honest, lawful, clearly identifiable as advertising and consistent with the categories described on our Advertise page. Misleading, predatory or discriminatory ads will be removed without refund.

8. Reporting violations

If you see content or behaviour that breaches this policy, report it from the relevant profile, listing or message, or email trust@detourglobal.co.uk. We aim to triage reports within 48 hours.

9. Enforcement

We may remove content, restrict features, suspend or permanently ban accounts that breach this policy. Subscription fees are not automatically refunded when an account is terminated for a breach. See our Refund & Cancellation Policy for exceptions.

10. Contact

Trust & Safety: trust@detourglobal.co.uk