Legal

Privacy Policy

Last updated: 1 January 2025

1. Who We Are

Detour Global Ltd ("we", "us") is the data controller for personal data collected through detourglobal.co.uk. We are registered in England and Wales. Contact: privacy@detourglobal.co.uk

2. Data We Collect

• Account data: name, email address, password (hashed)
• Profile data: photo, languages, city, bio, intro video (Insiders)
• Usage data: pages visited, searches, clicks, session duration
• Communication data: messages sent via the platform, support tickets
• Payment data: subscription billing (processed by Stripe — we store only the last 4 digits and expiry)
• Verification data: government ID document (Insiders only, reviewed and deleted within 30 days)
• Reviews: text and ratings submitted by users

3. How We Use Your Data

• Providing and improving the platform
• Matching Detour Explorers with relevant Insiders
• Processing subscription payments via Stripe
• Sending transactional emails (receipts, confirmations, safety alerts)
• Preventing fraud and enforcing Community Standards
• Analytics to understand how the platform is used (aggregated, anonymised where possible)
• Marketing emails — only with your explicit consent, opt-out available at any time

4. Legal Basis for Processing

• Contract: processing necessary to provide the service you signed up for
• Legitimate interests: fraud prevention, platform security, analytics
• Consent: marketing emails and non-essential cookies
• Legal obligation: where required by law

5. Data Sharing

We do not sell your personal data. We share data only with:

• Stripe — payment processing (PCI-DSS compliant)
• AWS / cloud infrastructure — secure hosting
• Analytics providers — anonymised usage data only
• Law enforcement — when legally required

6. Data Retention

Account data is retained for the duration of your account plus 2 years after deletion. Payment records are retained for 7 years for legal compliance. ID verification documents are deleted within 30 days of review.

7. Your Rights

Under UK GDPR you have the right to: access your data, correct inaccurate data, request deletion, restrict processing, data portability, and object to processing. To exercise any right, email privacy@detourglobal.co.uk. We respond within 30 days.

8. Cookies

We use cookies for essential functions, preferences, analytics and (with consent) marketing. See our Cookie Policy for full details.

9. International Transfers

Your data may be processed outside the UK/EEA by our service providers. Where this occurs, we ensure appropriate safeguards (standard contractual clauses or equivalent) are in place.

10. Changes to This Policy

We will notify you of material changes by email. The current version is always published at this URL with the date above.

11. Complaints

You have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.