Legal

Refund & Cancellation Policy

Last updated: 30 May 2026

Detour Global is a digital subscription service. Nothing is physically shipped. This policy explains how billing, cancellations and refunds work for both Detour Explorers and Detour Insiders.

1. What you are paying for

• Detour Explorers — a platform access fee (one-off or annual) that unlocks the ability to search, browse and contact Detour Insiders.
• Detour Insiders — a recurring monthly or annual subscription on one of our tiers (Bronze, Silver, Gold or Platinum) that lists your profile and unlocks tier-specific features.

All prices are shown in GBP and include UK VAT where applicable. A VAT breakdown is included on every receipt.

2. UK / EU 14-day cooling-off period

If you are a consumer based in the UK or EU you have the right to cancel a new subscription within 14 days of purchase and receive a full refund, provided you have not started using the paid service.

Because Detour Global is a digital service delivered immediately, by completing checkout you expressly request immediate access and acknowledge that your right of withdrawal is lost once you start using the paid features (for example: contacting an Insider, publishing a paid Insider profile, or using a tier-locked tool).

3. Cancelling a subscription

• You can cancel at any time from Account → Subscription, or by emailing billing@detourglobal.co.uk.
• Cancellation stops the next renewal. You keep access until the end of the period you have already paid for.
• We do not pro-rate refunds for unused time in a paid period, except where required by law.

4. Annual plans

Annual plans are paid up front. If you cancel an annual plan within the 14-day cooling-off period and have not used the paid service, you receive a full refund. After that, your plan stays active until the renewal date and is not refunded for unused months.

5. Failed payments

If a renewal payment fails, we retry the charge for up to 7 days and email you. If it still fails, the subscription is paused and tier features are temporarily disabled until payment is updated.

6. Refunds outside the cooling-off period

We may, at our discretion, refund a payment outside the cooling-off period if:

• You were charged because of a technical fault on our side.
• You were charged twice for the same period.
• The service was unavailable for a prolonged period due to a fault on our side.

To request a refund, email billing@detourglobal.co.uk with your receipt number. Approved refunds are returned to the original payment method within 5–10 business days.

7. Chargebacks

Please contact us before raising a chargeback with your bank — most billing issues can be resolved within 24 hours. Chargebacks raised without contacting us first may result in the account being suspended pending review.

8. Payments between users & user disputes

Payments for experiences arranged between a Detour Explorer and a Detour Insider are made directly between those two users. Detour Global does not process, hold, guarantee, or refund those payments. See our Terms & Conditions.

Detour Global is not responsible for any unforeseen issues, disputes, losses, injuries, or damages that may arise between users in connection with any experience, whether before, during, or after the experience. Both parties agree to our User Liability Waiver & Assumption of Risk. Refund requests based on personal disagreements with another user, failure to attend a booked experience, or dissatisfaction with an experience are not covered by this policy and must be resolved directly between the parties.

9. No shipping

Detour Global is a fully digital service. We do not sell or ship any physical goods, so no shipping, delivery or returns policy applies.

10. Contact

Billing questions: billing@detourglobal.co.uk