Legal

Subscription Billing & Renewal Policy

Last updated: 30 May 2026

This policy explains how recurring billing, automatic renewals, cancellations and refund eligibility work for Detour Explorer and Detour Insider subscriptions.

Important: Your subscription pays for access to the Detour Global platform only. Detour Global is not a party to any meet-up, experience or arrangement you make with another user, and is not responsible for any dispute or unforeseen issue between Explorers and Insiders. See the User-to-User Dispute Disclaimer.

1. Subscription types

• Detour Explorer Access — an annual platform access fee. Paid once per year. Auto-renews annually unless cancelled.
• Detour Insider Tiers — recurring monthly or annual subscriptions (Bronze, Silver, Gold, Platinum). Auto-renew at the chosen interval unless cancelled.
• Detour Advertising Plans — recurring monthly subscriptions for local business owners (Spotlight £59/mo, Featured £149/mo, Premier £249/mo). Auto-renew monthly unless cancelled.

2. Billing cycle & renewals

• Monthly plans — billed on the same calendar date each month. If the date does not exist in a given month (e.g. 31st), billing occurs on the last day of that month.
• Annual plans — billed on the anniversary of the original purchase date each year.
• We send a renewal reminder email 7 days before each annual renewal. Monthly renewals do not receive a separate reminder — the date is shown in your account.
• All payments are processed via Stripe. You will see "DETOUR GLOBAL" or "DETOUR GLOBAL LTD" on your card or bank statement.

3. Price changes

• If we increase the price of a subscription tier, we will notify you by email at least 30 days before the change takes effect on your next renewal.
• You may cancel before the new price applies if you do not wish to continue at the higher rate.
• Promotional or discounted pricing applies only for the stated period. After the promotional period ends, the then-current standard price applies.

4. Cancelling your subscription

• You can cancel at any time from Account → Subscription, or by emailing billing@detourglobal.co.uk.
• Cancellation stops the next renewal. You retain full access until the end of the current paid period.
• Cancelling does not generate a partial refund for unused days or months in the current period, except where required by law.
• After cancellation, Explorer accounts revert to free browsing (no messaging). Insider accounts revert to a free starter profile (no paid tier features).

5. Failed payments & grace period

• If a renewal payment fails, Stripe will retry automatically over the next 7 days.
• During the retry period, your subscription remains active. If all retries fail, the subscription is paused and paid features are temporarily disabled.
• You can reactivate at any time by updating your payment method in your account or contacting billing@detourglobal.co.uk.

6. Refund eligibility

• 14-day cooling-off (UK/EU consumers) — You may cancel and receive a full refund within 14 days of initial purchase, provided you have not started using the paid service (e.g. contacted an Insider, published a paid profile, or used a tier-locked tool).
• Technical faults — If you were charged twice for the same period, or charged due to a platform error on our side, we will refund the duplicate or erroneous charge.
• Prolonged unavailability — If the service is unavailable for an extended period due to a fault on our side, we may, at our discretion, refund or credit the affected period.
• Annual plan mid-term — We do not pro-rate or refund unused months on annual plans after the 14-day cooling-off period.
• No-shows & user disputes — Refund requests based on personal disagreements with an Insider, or failure to attend a booked experience, are not covered by this policy. Those are direct user-to-user matters.

7. Upgrades & downgrades

• You may upgrade your Insider tier at any time. The new rate applies immediately and is pro-rated for the remainder of the current billing period.
• Downgrading takes effect at the next renewal date. You keep the higher-tier features until then.
• Switching between monthly and annual billing follows the same rules: upgrades apply immediately; downgrades or interval changes apply at the next renewal.

8. Account termination

If your account is terminated for a breach of our Acceptable Use Policy or Terms & Conditions, subscription fees are not automatically refunded. Any refund request will be reviewed on a case-by-case basis.

9. User-to-user liability disclaimer

Detour Global is a technology platform only. We do not employ, supervise, or control Detour Explorers or Detour Insiders. Payments for experiences are made directly between users. Detour Global is not responsible for any unforeseen issues, disputes, losses, injuries, or damages that may arise between users in connection with any experience. Both parties agree to our User Liability Waiver & Assumption of Risk.

10. Currency & tax

• All prices are shown in GBP (£).
• VAT is calculated and added at checkout based on your location. A VAT breakdown is included on every receipt.
• We do not collect or store your full card details. All payment data is handled by Stripe under PCI-DSS compliance.

10. Contact

Billing questions: billing@detourglobal.co.uk

Account & subscription support: support@detourglobal.co.uk